Common Questions

Family members are welcome to visit at any time. Since many individuals often participate in a variety of community activities, it is wise to call ahead to make certain an individual will be home, especially if you are traveling a long distance.

Family members are vital participants to the team that supports an individual. PMH values the family members’ knowledge, involvement, and input.

Information regarding an individual’s progress, participation in events, health, medications, and other sensitive or confidential matters will be communicated to the contact person by the Program Director or the House Coordinator. Information is shared through written documentation and team meetings.

PMH is proud that our management team have an average of 10 years of experience with the company and over 20 years of experience in the field. Since PMH offers competitive wages and a great benefit package, we also have one of the lowest turnover rates of Direct Support Professionals in the region.

PMH implements a comprehensive training program for all employees. Our employees receive an excess of 24 hours of training each year, including: First Aid, CPR, Medication Administration, Individual Rights, Positive Approaches, Self-Determination, Nutrition, Programming, and Safety. Staff also have the opportunity to participate in training workshops sponsored by outside organizations.

PMH has also implemented an online training platform, Relias Learning Management System (LMS). This LMS ensures that all employees are appropriately trained based upon interactive and competency-based training courses, while offering a library of expert training and knowledge to keep training engaging and relevant. The goal of our training program is to adequately equip all employees to provide the highest quality supports to the individuals that we are privileged to serve. PMH stresses the importance of our training throughout the organization and we currently have a 97% completion rate of all trainings assigned on the platform (as of 2/2022)!

PMH provides a continuum of care for a diverse population of children and adults throughout their lives. PMH supports individuals with intellectual disabilities and individuals in need of mental health supports and services through a variety of program offerings, including Residential, Children’s, Home and Community Based Support, Lifesharing through Family Living, Supported Living, Adult Training Facilities and Vocational Programs, Older Adult Daily Living Programs, Long-Term Structured Residence, Enhanced Personal Care Home, and Behavioral Support Services.

For more information on the services we provide, please visit our PMH Services page. Quality and excellence are emphasized in all of our programs. Satisfaction surveys are completed on a regular basis with the individuals served, as well as their families, so PMH can continue to listen, learn, and improve.